Mandatory information

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 7 Feb 2026 (Saturday)– 06:00 am, 8 Feb 2026 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 8 Feb 2026, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

30 Jan 2026

Dear Customers,

To enhance your account security and user experience, our bank will upgrade the mobile banking app to V3.66 starting from 30th Jan 2026. The older version will be discontinued at that time. Please update the mobile banking app to the latest version to use the mobile banking service normally at your earliest convenience. Should you encounter any issues, please contact our customer service hotline at 95366 or visit branch. 

28 Jan 2026

Notice on HSBC China Mobile Banking no longer supporting AOS 10.0 or earlier versions

Dear Customers, HSBC China Mobile Banking will release V3.68 on 25 Mar. To ensureconsistent system performance,this version will no longer support the Android™OS version 10.0 (inclusive) or any earlier versions. Please upgrade the new system as soon as possible to avoid the subsequent failure of mobile banking. We apologize for any inconvenience caused. The currently supported devices and operating systems for HSBC China Mobile Banking app: 

• iPhone, iPad and iPod Touch with iOS/iPadOS version 15.0 or above (excluding Beta version) 
• Android™devices with Android™OS version 11.0 or above (excluding Beta version) 

HSBC Bank (China) Company Limited 

Jan 21, 2026

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 24 Jan 2026 (Saturday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

21 Jan 2026

Dear Customers,

To enhance your account security and user experience, our bank will upgrade the mobile banking app to V3.65.19 starting from 14 Jan 2026. The older version will be discontinued at that time. Please update the mobile banking app to the latest version to use the mobile banking service normally at your earliest convenience. Should you encounter any issues, please contact our customer service hotline at 95366 or visit branch. 

HSBC Bank (China) Company Limited

13 Jan 2026

Dear Customers,

Due to system maintenance, the services of hard token OTP will be unavailable from 00:00 am to 04:00 am HKT on 11 Jan 2026 (Sunday morning, Beijing Time). The above service will be resumed immediately after the system maintenance is completed. Please make arrangements in advance and avoid using the services during the above time. We apologize for any inconvenience caused. Pls contact 95366 for any inquiry.

HSBC Bank (China) Company Limited

08 Jan 2026

Dear Customers,

Due to system maintenance, our Chatbot service  will be suspended from 00:00–02:00 BJT on January10, 2026 (Saturday), and will resume normal after the system maintenance is completed. During this period, you will not be able to seek help through Wechat -‘HBCN Customer Service’ or mobile banking app- ‘Online Customer Service’.  Pls call the service hotline (95366) to contact the customer service where is needed. We apology for any inconvenience caused.

HSBC Bank (China) Company Limited

07 Jan 2026

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 02:30 am, 4 Jan 2026 (Sunday)– 04:30 am, 4 Jan 2026 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:30 am, 4 Jan 2026, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

26 Dec 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 3 Jan 2026 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Dec 2025